Privacy Policy
Effective 1st July, 2023
Please read our Privacy Policy below carefully.
At Red Centre Healing (ABN: 946 5789 6552) (collectively and individually referred to as “Red Centre Healing”, “RCH”, “we”, “our”, or “us”), we are committed to protecting your privacy as a customer and an online visitor to our website and will only use the information we collect to maximise the services that we provide to you, and in accordance with the Australian Privacy Principles.
About this privacy policy
This Privacy Policy applies to the products and / or services, we provide on our Site https://redcentrehealing.com.au (“Site”) and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Commonwealth) and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, LinkedIN or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Commonwealth)), Australian Privacy Principles) and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
You can contact us for privacy related questions by emailing us at redcentrehealing@gmail.com
Our role in your privacy
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
Our responsibilities
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your responsibilities
- Please read this Privacy Policy and the Website Terms & Conditions.
- If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
When and how we collect data
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. For example, we may collect data when:
- You purchase a gift card for redemption on our Site
- You purchase an online course, webinar, program or service
- You interact with us on social media
- You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
- You participate in promotions and giveaways or any request for additional data, such as customer surveys or quizzes
- You accept our cookies and other tracking technologies on any device you use to interact with us
- You voluntarily submit your data to us for any reason
Types of data we may collect (including automatically)
- Contact details (name, email)
- Financial Information (credit card / bank details when you are making a purchase)
- Data about the products or services you purchase
- Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version) – we do not link this with any personal data
- Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
How and why we use your data
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. Therefore, we will use your data in accordance with these laws.
You can rest assured that any information we collect is used for the primary purpose of providing our services to you, including communicating with you, providing support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction and providing you with a personalised website experience. Some specific examples of how your data may be used include:
- To help run or improve our Site
- To provide you with products, information and services
- For customer support
- To track your purchase history
- To detect and prevent fraud
- To make your experience on our Site more efficient and enjoyable
- For market research e.g., we may contact you for feedback about our products and services
- To provide you with information about events, other products or services or opportunities that may be of interest
- For marketing purposes (with your consent)
- To monitor your compliance with our Website Terms and Conditions
You may opt out of our mailing/marketing communications at any time by unsubscribing or contacting us in writing at redcentrehealing@gmail.com.
We may disclose your data but only for the purposes it was collected and also:
- As required by law subject to our obligations
- With your consent
- Within our business
- To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
- Share with third parties to enable us to provide our products and/or services
Please be aware that any information you choose to make publicly available, such as blog comments and testimonials on our website will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Sensitive data
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive data includes but is not limited to data that includes details about your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, political opinions, criminal records, health or biometric information. We do not collect, hold, use or disclose any sensitive data about you.
Google analytics and facebook
We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.
We use Facebook Insights to track your interaction with our Facebook page this will allow us to track usage and improve the performance of our page. We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.
What are your choices?
Don’t provide us with personal data
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
Turning off cookies
Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
Don’t want marketing?
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by (a) completing the contact us form on our contact page or by unsubscribing within the email if you have previously subscribed to our newsletter.
What are your rights?
You may review, correct, update or delete the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing and send to redcentrehealing@gmail.com.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
You can exercise your rights at any time by contacting us via email at redcentrehealing@gmail.com
You can access information we hold about you
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.
Inaccurate information
You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.
Objections to using data for profiling or automated decisions
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
You have the right to be forgotten
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
You have the right to make a complaint regarding the use of your data
If you have any complaints regarding how your data is handled, please contact us via email at redcentrehealing@gmail.com. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.
Storage and security of data
We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Credit card information is encrypted before transmission and is not stored by us.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
In the event that there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:
- Password access to accounts
- Storing electronic data with reputable third party storage providers who have appropriate security protections
- Limit access to personal information to individuals who need to know.
- Using payment providers who are PCI DSS compliant
- We do not store your payment details
Where do we store data
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
Third parties who process your data
We will never sell data to third parties. However, we may need to share data with third parties in the following circumstances:
- As necessary to operate our Site
- Our suppliers and service providers working for us e.g., payment processors
- Our professional and legal advisors
- Third parties engaged in fraud prevention and detection
- Law enforcement or other government authorities
- Third parties who enable us to provide our products and services which may include:
- Payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services bought from us
- Social media and analytics such as Facebook, Instagram, LinkedIN and Google Adwords for purpose of custom audience generation and the development of targeting criteria
- Other third parties such as Clickfunnels, Leadpages, LeadQuizzes, Thrivecart, Teachable, Zoom, Active Campaign, MailChimp, and Infusionsoft for processing and holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training
- Where we have your consent to do so or otherwise where we are legally permitted to do so.
Payment security
We use third party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.
At Red Centre Healing, we use the Stripe Platform to process payments. The following measures are taken to protect your data:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data centre, further protecting your credit card data.
- Our third party gateway provider is an authorised third party processor for all the major Australian banks.
- Our third party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.
PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.
Age of consent
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.
Cookies and how to block them
We use cookies, this helps us improve the products and services we provide.
What are cookies?
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.
Web beacons
We may also use web beacons on our website and in our emails. So basically when we send emails, we have the ability to track behaviour such as who opened the emails, who clicked the links and collection information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.
Governing law
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
Congratulations
If you are reading this, this means you have read through to the end of this Privacy Policy – well done!
Updates to our privacy policy
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it’s the latest version.